A New Integrated Multi-Criteria Decision-Making Model for Resilient Supplier Selection

Unexpected worldwide disruptions brought various challenges to supply chain management thus manipulating the research direction towards resilience. Since supplier is one of important elements, can be overcome through resilient selection. Supplier selection a multi-criteria decision-making problem where several criteria are involved. In this study, GRA-BWM-TOPSIS was proposed evaluate suppliers. Seven resilience which were Quality, Lead Time, Cost, Flexibility, Visibility, Responsiveness and Financial Stability have been five experts selected provide judgments for process. By using method, importance levels obtained GRA weights computed BWM, together with consistency test. TOPSIS applied suppliers’ performances. Through case study in food manufacturing company, 10 suppliers evaluated ranked. A validation process carried out managerial implications provided ensure effectiveness model. suitable when there uncertainties incomplete data.